"The beginning is the most important part of the work."

"Don't be afraid to go out on a limb. That's where the fruit is."

"Talking about our problems is our greatest addiction. Break the habit. Talk about your joys."

"Children need models rather than critics."

"I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming."